Frequently Asked Questions (FAQs)
- What are your sources? Where do you get your reports?
- How do I subscribe?
- What forms of payment do you take?
- What if I want to cancel my subscription?
- What is your refund policy?
- How can I evaluate your service further without signing up?
- How do I get in contact with your customer service?
What are your sources? Where do you get your reports?
For the Bids Database, we have existing relationships that enable us to access over 30,000 public and private purchasing organizations. For Commercial Demolition and Facility Closings, we have a highly trained research staff that gathers the information from thousands of resources- city/state agency filings, business/local publications, etc.- and we confirm every lead with telephone interviews.
How do I subscribe?
You can subscribe online for instant access (recommended) or over the phone by calling 866-316-5300..
What forms of payment do you take?
We accept credit cards (Visa, MasterCard and American Express) and company checks.
What if I want to cancel my subscription?
You can cancel any time by calling 866-316-5300 or 312-223-1600. To ensure that the correct account is cancelled, we DO NOT cancel accounts by e-mail request or any other means. Our office hours are Monday through Friday from 9 am to 5 pm Central Time. We will provide an e-mail confirmation for your cancelled account.
What is your refund policy?
We do not issue refunds for month to month accounts. For annual/prepaid account, refunds will not be issued after three (3) months of the annual subscription date.
In the event a Subscriber cancels an annual/prepaid subscription before the end of the third month of the period, the unused portion of paid subscription will be refunded to the Subscriber. We use the Month-to-month pricing to calculate the cost of your subscription to date since the annual/prepaid period was not fulfilled.
For example, you purchase an annual subscription on January 1 of this year at a cost of $1000. You contacts us on March 11 of this year to cancel.
- The number of months you were a subscriber is THREE months (rounded up).
- The month-to-month pricing for your subscription is $100.00 so the cost of the subscription to date is $300.00 ($100.00 * 3 months).
- The unused portion and the amount to be refunded is $700.00 ($1000.00 - $700.00).
How can I evaluate your service further without signing up?
We offer you a free trial that allows you to view any five projects.
How do I get in contact with your customer service?
Call us toll-free during normal business hours at 866-316-5300 (US only) or 312-223-1600 (Intl).