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Delegating: Can You Do it?(From the January 2000 issue of Demolition, published by the NADC)
By Ronald B. Dokell
Enlist Have you ever said, "my customers expect to deal only with me" or "I can do it better and quicker myself?" If you have, you may be a control freak. What difference does that make? Well, if you're going to do it all yourself, you're going to limit how much you can do. If you want to manage your business smarter and grow it, you've got to delegate. Actually, doing everything yourself is okay when you first start out; but as your company grows, you've got to get others to do work that you might have thought was exclusively yours. Sharing the responsibility and authority with employees is a challenge for many business owners, particularly when they are used to dealing with "their" customers on a personal basis. "That sounds like a good idea," you say. "How can I do it?" Well, the first trick is to hire qualified and smart people. Then trust them and show them that you trust them. Good people will want to respond if they really feel they have an opportunity to make some decisions on their own. Here are the. steps you will need to go through to give yourself the power to delegate:
Lastly, what do you do with your customers who still demand to talk to you and only you? Tell them, "I know you have confidence in me. Have confidence that I have hired people who can help you. Work with them, but remember I'm always here when you need me:"
If you follow the above steps, you will increase your business, make your life easier, and lose 15 pounds. Try it. If it doesn't work, give me a call.